FAQ

Do you sanitize the toys? how do you make sure the toys are clean and safe?

YES! Every YaYa toy undergoes a strict sanitation process before it gets sent out to the next family to enjoy. The sanitation process removes all risk of germs and bacteria. Our epidemiology experts make sure that our cleaning processes are baby safe and follow international guidelines while meeting all US safety standards.

 

 

 What are you doing about COVID-19?

A LOT! Check out everything we’re doing here [insert link]! We believe that safety comes first, so we’re restructuring and enhancing our cleaning process to remove germs, prevent transmission, and ensure a clean environment for toy sanitization.

 

Can I change my subscription or cancel it anytime?  

Yes, you can. Simply get in touch to cancel your subscription. You’ll need to send back any toys you have at home before your cancellation can be processed. 

 

 What if I damage, break or lose part of a toy? 

Yep, that old story of kids and toys…we get that things can go wrong and that kids are really good at hiding parts of them too. So, normal wear and tear are completely acceptable with shared toys.
However, a fee may apply to toys that are damaged to the point where we had to replace them altogether. We will charge a fee we believe is fair and represents the value of the toy, up to a maximum of 70% retail value. When pricing a damaged toy, we take into account how long it has been in our inventory, whether the damage can be repaired, if the toy needs to be replaced for safety reasons, it’s condition was defined as less than “good” or “great,” and whether it is working according to the manufacturer’s design. 
For further information, please read our terms and conditions

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How would I know it’s time for my next box?

We’ll send you an email after placing the order to tell you when your YaYa box is about to arrive. Your first box will be delivered within 1-6 business days. You can expect an email reminder a few days prior to the delivery or swapping. 

 

Please remember you can always update your child’s developmental stage or playing preference by retaking our YaYa quiz. Our expert team encourages you to do so every 3-4 months or after a significant milestone.

MOST COMMON Qs

Which age range do you cater for?
Currently, our personalized toy rental boxes are offered to children 12-24 months old. We are aiming on growing quickly, and offer our service to a wider range of ages. To be the first to know about future expansion take the quiz and get into our waiting list.

I want to recommend an awesome toy you should definitely have!
Please do! Leave us a message under the Contact Us page and we’ll make sure our experts look into it.

 Are your toys educational?

All of our products are very high quality from well known trusted brands. We take pride in making sure every toy is fully educational, designed to enhance child development without compromising fun. 

YaYa’s personalized boxes curated by human-assisted machine learning tools based on our inhouse educational and child development experts.

Who are your suppliers?

At YAYA we try to keep everything hip and fresh. Our brand ranges from the most well-known and trusted toy manufacturers out there to small unique boutique businesses and top Montessori brands. To learn more check out our Brand list.

Which cleaning supplies do you use?

Everything we use is compliant with baby bottle cleaners and is always- 

Human Safe 

Hypoallergenic

Plant & mineral-based 

Sustainable

Non-GMO

Toxin-free

Free of harmful preservatives 

Biodegradable

Not test on animals 

How can I refer a friend?

We love sharing the love - Our customers can give their friend a one-month free trial to our subscription!  Check it out

What delivery and return method do you use?

We’re using last-mile delivery services such as Postmate 
 

Can I get toys delivered to a different address?

Sure, please email us at support@playwithyaya.com and we will send it to you. Make sure the new address is within our shipping area.
 

GENERAL INFO

Which condition should I expect the toys to be in?

Some toys would be brand new while the others are pre-loved and can be described as As good as new or great condition.
 

What if a toy arrives damaged or missing a piece?

Oh bummer, please understand that sometimes accidents happen. Please contact our customer care team ASAP to report any damaged toys or missing pieces and we will replace the toy or credit you with YAYA points for your next round.

What if I damage, break, or lose part of a toy?
Yep, that old story of kids and toys… we get that things can go wrong and that kids are really good at hiding parts of them too. So normal wear and tear are completely acceptable with shared toys.
A fee may apply to toys that are damaged to the point where we had to replace them altogether. We will charge a fee we believe is fair and represents the value of the toy, up to a maximum of 70% retail value. 

Factors we take into account when pricing a damaged toy:

If the toy has to be replaced as it’s not safe or might cause harm during playtime. 
If the toy’s condition of the toy would be defined as “less than good”
If the damage to the toy can not be repaired
If the toy is not working properly or has the functionally the manufacturer design  
How long it has been in our inventory for

Read more in our Terms and Conditions
 

​TOYS AND THEIR CONDITION

 What if we want to purchase the toys?

We understand it’s sometimes hard to part ways with a toy, so we can offer a special price for you to purchase the toys you wish to keep. How to do that? Either email us or leave us a message via the contact us page. 

Can I leave the box I have for another round?
We try to be as flexible as possible! If we didn’t promise this to another kid we’ll happily extend the rental period. Please contact our customer care team and they will give an answer on whether the toys you're holding are eligible for an extension. The sooner you will put your request in, the higher the chances that the toy will still be available.

I don't have the YAYA bag/ box for returning toys to you?

To keep our products in great condition, we carefully pack each toy in eco-friendly materials. If you lose our fabric bag, you’ll be charged $17. If you can’t return the toys in our box, that’s ok. Either way, try to make sure you’re doing your best to return the toys to us safely for the next family to enjoy. Please use a CORRUGATED box that is available to you, and gather each toy’s pieces in a separate bag. If you feel that some cushioning will help, though in some bubble wrap.

 

I'm returning a toy, but I don't know what it came with?

We got you!  You’ll be able to find it in the email we sent you describing the content of your box. You'll find a detailed description of every toy and all the parts it came with. If you can’t find it, please email our support team with your full name and email address and we’ll send it to you again.


How much do you charge for delivery and returns?
We don’t! Shipping is free! 

Can I reschedule the return date for my box?
Yes definitely! Just give us a 5 days heads up and select an earlier pickup date from our dedicated dates either respond to our return remainder or contact our Customer Care support@playwithyaya.com 
If you choose to return the boxes earlier than scheduled you’ll have credit for the amount of early return towards your next box- any box you select

DELIVERIES AND RETURNS

Can I change my subscription or cancel anytime?

Yes, you can. Simply get in touch with us at least 5 business days before your next delivery to cancel your subscription. You’ll need to send back any toys you have at home before your cancellation can be processed. 

Are there late fees?

In some cases late fees may apply- please see our Terms and conditions.

When Will I Be Billed For My Subscription? 

Starting the second payment, you’ll be billing 1-5 days prior to your next delivery date. 


What payment types do you accept?

We accept all Credit Cards and PayPal
 

Change Plans Upgrade / Downgrade Your Subscription?

Yes, we’re not asking any minimum commitments, you are free to change your plan or cancel at any time. 

What if my family is going away and we would like to pause our subscription???
You can return the current toy box and pause your subscription any time for free. If you decide to skip pausing and just cancel your subscription rates might go up. 


 Does my subscription automatically renew?

Yes, you can disable the auto-renewal by contacting us at support@playwithyaya.com
 

PRICING AND PAYMENTS

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